Vega Global is proud to announce that it has expanded its operation with the opening of a new 24/7 contact centre in Manila, Philippines to facilitate the growing demands of AV projects globally. The new facility is located in the Group’s Manila office at Unit 2603, Raffles Corporate Building, F. Ortigas Avenue, Ortigas Business Center, Pasig City.
Vega Global’s Managing Director, Mr. Laurie Chow officiated the grand opening and extended his huge congratulations to Mr. Angelo Somera, Country Manager of Vega Philippines, on the successful growth of the business since its opening to Manila in 2014 and continuously enabling the company to deliver high level of service expected by its clients. “It was an honour to participate in the official opening of our contact centre here as well as the expansion of the Manila office. Congratulations to Angelo and the rest of our Philippines team on their continued success. This is a significant step in Vega’s growth and commitment to the Audio-visual business in the APAC region and is part of our continued expansion to serve our local and multinational clients,” said Mr. Chow.
The expansion reflects the strength of the company and the popularity of the Philippines as the world’s call centre capital having an abundant labour pool that is educated, proficient in the English language and familiarity of both Asian and Western cultures. The company believes that a strong combination of excellent project deliveries and high quality of customer service has brought the company to where it is today and will merit more future expansions to other regions.
“This is really an exciting time for our global business. Being able to offer this type of 24/7 support that accommodates the multi-channeled modes of communications demanded by our clients is going to significant step forward in our service delivery capabilities. Our contact centre is plugged into our global network and will allow our clients to instantly communicate with us via Video Conferencing, toll-free phone lines, email or live chat at any time of the day or night.” said Mr. Matthew Deayton, Global Business Development Director of Vega Global.
The Philippines operation now comprises 30 highly skilled and qualified staff who are delivering projects throughout the country. The strong client base is a mix of multinational operations and local business with high level of service and support expectations for their AV needs. The expansion of our office solidifies the commitment Vega has to deliver to its clients in the Philippines and throughout the APAC region.