Reporting to:
Head of Projects
Job Overview:
Responsible for managing the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration and structured cabling projects. Additionally, ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements. Oversee projects from start to finish, while working hand and hand with Sales acquiring new customers by performing the following duties personally or through others. Acts as a product expert and an internal and external resource.
Single point of contact, and integrative responsibility, for all aspects of assigned contract projects, from the inception of the project to final close-out and invoicing. Plans, coordinates and oversees all tasks, critical dates, client and third-party interface and relations, performance quality and customer satisfaction, budget and project administration for each assigned project. Is responsible for the entire business transaction for each project.
Responsibilities:
- Review & understand the statement of works and project contract to determine the time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars)
- Responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established project management procedures using MS Project on SharePoint and the project workbook
- Responsible for leading a Project Kickoff meeting among Sales, Project & Service team, Finance (as needed), Third Party resources (as needed)
- Responsible for effective communication with customers including change orders and delivery, on-site visits (as needed)
- Provide regular updates to the Head of Projects including standard project review meetings, Engage Finance/accounting and purchasing department personnel as needed for capex purchases and/or equipment
- Review project status weekly to keep it on schedule financially, identify problem areas, and spearhead resolution
- Ensure that any scope, schedule, cost or change of terms are handled in accordance to stated change order procedures
- Retain responsibility for resolving all project-related issues
- Attend weekly team review of all projects and statuses and utilization. Raise any issues to management at this time for escalation
- Prepare project reports as requested by the Head of Projects. Keep accurate files and records of project status and activities via project workbook, Project Server and plan and change orders
- Maintain and develop a strong relationship with customers with direct interaction with a focus on improving customers’ perception of service, quality, on-time delivery, responsiveness, and problem solving
- Respond to communications from customers regarding problems or concerns in a timely and professional manner by returning all phone calls or emails by the end of each business day
- Drive project results to satisfy customer requirements to increase Net Promoter Score
- Travel to various job sites required
- Ability to work overtime and weekends when required
Professional Skills & Abilities:
- Able to creatively problem solve and analyze complex problems and generate solutions
- Able to quickly coordinate internal and external resources for successful project results
- Understand all revenue, cost and margin aspects of project management including percent complete accounting
- Effective communication and interaction with employees, clients and colleagues
- Troubleshoot and solve project-related issues
- Understand and maintain project budgets
- Effectively manage multiple projects
- Demonstrate time management skills with attention to detail.
- Understand AV system functionality and installation processes and techniques
- Understand technical and construction documents
- Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat
Qualifications
- Experience as a Project Manager in the construction or technology industries is required
- Minimum 3-5 years experience AV/Video, Teleconferencing industry is preferred
- Formal education in Electronics or related field preferred
- Diploma in Electronics or related field from an accredited Polytechnic or Degree required
- Demonstrated management and leadership experience
- Valid and current PMP Certification preferred
- Must be able to perform multiple tasks within deadlines
- Experience in management and implementation of value stream mapping of project management processes
- Knowledge of Crestron DM, Crestron Control, DSPs (Biamp, Clearone etc.)
- Understanding of HDBASE-T, Encoding/Decoding, networking, signal flows
- Understanding of AutoCAD for schematics diagrams, elevation drawings and floor plans
- Understanding of general contractor procedures
- Understanding of how to test and commission video conferencing systems, control systems
- AV Cable terminations
- Engineer who is open to doing PM work will also be considered
- CTS (Certified Technical Specialist), CTS-I certificate and/or PMP certificate
