求人

On-Site Customer Support Engineer

オーストラリア

Position Overview: 

Are you passionate about technology and providing exceptional customer support?

Do you thrive in a dynamic and fast-paced environment? We are seeking a highly motivated and customer-focused individual to join our team as an Onsite Customer Support Engineer. In this role, you will play a crucial part in ensuring smooth operations of workspace technology, including audiovisual equipment and video conferencing solutions, for a world-leading, global entity located in downtown Sydney. You will have the opportunity to deliver top-notch support and contribute to exceptional workspace experiences for our valued customers. While our head office is in downtown Sydney, this position requires the successful candidate to travel frequently to clients’ sites to perform duties.

Key Responsibilities: 

  • Provide onsite technical support and troubleshooting for a wide range of workspace technologies, including audiovisual equipment (projectors, displays, sound systems), and video conferencing solutions.
  • Conduct regular inspections and maintenance of audiovisual equipment and video conferencing systems to ensure optimal performance and minimise downtime.
  • Assist customers with setting up and utilising video conferencing solutions, including audio and video configurations, screen sharing, and troubleshooting connection issues.
  • Collaborate with cross-functional teams to resolve complex technical issues related to audiovisual equipment and video conferencing systems, ensuring seamless virtual meetings and presentations.
  • Respond promptly to customer inquiries, identify issues, and provide effective solutions while maintaining a high level of professionalism and customer satisfaction.
  • Document all support activities, including resolutions and troubleshooting steps, accurately and thoroughly.

Requirements: 

  • Proven experience in a similar role, such as IT Support Technician, Technical Support Engineer, or Desktop Support Engineer, with a strong focus on audiovisual equipment and video conferencing support.
  • Knowledge of workspace technologies, including operating systems (Windows, macOS), hardware components, networking, software applications, and audiovisual equipment (projectors, displays, sound systems).
  • At least two years of relevant full time work experience.
  • Familiarity with video conferencing platforms, such as Zoom, Microsoft Teams, or Cisco Webex, including setup, configuration, and troubleshooting.
  • Exceptional problem-solving and analytical skills, with the ability to think creatively and adapt to evolving technology landscapes.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
  • Strong customer service orientation and a passion for delivering outstanding support experiences.
  • Ability to work independently, manage priorities effectively, and meet deadlines in a fast-paced environment.
  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), AVIXA CTS, or similar are desirable but not required.
  • Valid driver license.

Why Join Our Team: 

  • Opportunity to work with cutting-edge technology, including audiovisual equipment and video conferencing solutions, for a world-leading, global entity located in downtown Sydney.
  • Be an integral part of delivering exceptional workspace experiences for our valued customers.
  • Continuous learning and professional development opportunities to enhance your technical skills.
  • Collaborative and inclusive company culture that values teamwork and innovation.
  • Competitive salary and comprehensive benefits package.
  • Exciting growth potential and career advancement opportunities.
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