Service Offerings |
Standard |
Premium |
Premium Plus |
MagicINFO™ Cloud hosting server |
✓ |
✓ |
✓ |
MagicINFO™ Cloud server upgrade and maintenance |
✓ |
✓ |
✓ |
MagicINFO™ Cloud server technical inquiry |
✓ |
✓ |
✓ |
Proactive monitoring |
- |
✓ |
✓ |
Remote Technical Support via email, Phone |
- |
12 x 7 |
24 x 7 |
Response time with SLA |
- |
✓ |
✓ |
Priority path for issue escalation |
- |
✓ |
✓ |
Add-on service availability |
- |
✓ |
✓ |